Handle Call SurgesWithout Missing One
Urgent care calls spike 300% during flu season. Your staff can't keep up. NeuroMatic handles the surge — providing wait times, routing to locations, and pre-screening patients 24/7.
Integrates with your urgent care systems:
Call Surge During Flu Season
Fewer Wait Time Inquiries
Multi-Location Coverage
Average Answer Time
Experience Our AI Live
Call our urgent care AI receptionist and test it yourself. Ask about wait times, insurance, or get directions to the nearest location.
Call Surges Overwhelm Your Staff
When your waiting room is packed, phones keep ringing. Staff can't check in patients and answer calls simultaneously — and patients go elsewhere.
Surge Volume Overwhelms Staff
Call volume spikes 300% during flu season and cold months. Your front desk can't keep up while managing the waiting room.
"How Long Is The Wait?" All Day
Your most asked question gets repeated hundreds of times daily. Staff waste hours answering the same question over and over.
After-Hours Mean Lost Patients
When patients call after hours, they need to know wait times and locations. Voicemail means they go to competitors.
ER-Level Cases Arrive Untriaged
Without proper phone screening, patients with serious conditions arrive expecting urgent care when they need the ER.
NeuroMatic Handles the Surge
Real-Time Wait Updates
Automatically provide current wait times pulled from your queue system. No more repetitive questions.
Bilingual Support
Seamlessly switch between English and Spanish to serve your entire community without extra staff.
Multi-Location Routing
Direct patients to the nearest clinic with the shortest wait time. Keep them in your network.
Calculate Your Lost Revenue
See how much your urgent care loses to unanswered calls
Monthly Revenue Lost
$7,875
Annual Revenue Lost
$94,500
NeuroMatic ROI
23x return
Intelligent Automation for Urgent Care
NeuroMatic seamlessly integrates with your clinic to handle calls like your most experienced receptionist.
Current Wait
15 minutes
Real-Time Wait Management
NeuroMatic connects to your queue management system to provide accurate, real-time wait times — reducing the most common call by 80%.
- Integrates with Clockwise.MD, Solv, and more
- Updates automatically as wait times change
- Offers alternative locations with shorter waits
Pre-Registration & Check-In
Let patients start paperwork before they arrive. Capture demographics, insurance info, and reason for visit over the phone — so check-in takes seconds.
Patient Demographics
Name, DOB, contact info
Insurance Capture
Verify before arrival
Chief Complaint
Document reason for visit
Arrival ETA
Queue management
Intelligent Phone Triage
Our AI identifies symptoms that require emergency care and directs those patients appropriately — ensuring the right patient reaches the right level of care.
- Recognizes chest pain, stroke symptoms, severe trauma
- Directs emergencies to call 911 or go to ER
- Confirms urgent care-appropriate conditions
The Smart Financial Choice
See how NeuroMatic compares to traditional front desk staffing.
Traditional Staff
NeuroMatic AI
Urgent Care FocusedWhat NeuroMatic Handles
Every call type your urgent care receives
Built for Healthcare Compliance
Your patients' data security is our top priority.
HIPAA-Compliant
Built from the ground up to meet healthcare security requirements.
256-bit Encryption
All data encrypted at rest and in transit.
BAA Available
Business Associate Agreement with every client.
US-Based Data Centers
All data stored securely in the United States.
Frequently Asked Questions
Common questions from urgent care operators
How does it provide real-time wait times?
NeuroMatic integrates with your queue management system (Clockwise.MD, Solv, or your EMR) to pull current wait times automatically. When wait times change, the AI provides updated information immediately.
Can it handle multiple locations?
Absolutely. NeuroMatic manages calls for your entire network from a single system. It can tell callers wait times at each location and suggest the nearest clinic with availability — keeping patients in your network instead of going to competitors.
How does it handle potential emergencies?
Our AI is trained to recognize symptoms requiring emergency care (chest pain, stroke symptoms, difficulty breathing, severe trauma) and immediately directs those callers to call 911 or go to the nearest ER. It's designed to ensure the right patient gets to the right level of care.
Does it integrate with our EMR and queue system?
Yes! We integrate with major urgent care platforms including Experity, DocuTAP, Practice Velocity, Kareo, and CareCloud, plus queue management systems like Clockwise.MD and Solv.
Can patients pre-register over the phone?
Yes. NeuroMatic can collect demographics, insurance information, and chief complaint before patients arrive. This reduces check-in time and helps your staff prepare for incoming patients.
How quickly can we get started?
Most urgent care centers are live within 24-48 hours. We handle the integration with your systems, train the AI on your specific locations and services, and you're ready to go. We offer a free 30-day pilot with no credit card required.
Ready to Handle Any Call Surge?
Join urgent care centers that handle flu season without breaking a sweat. Start your 30-day free pilot today.